Official UK Partner to the Paradors, Pousadas, Pestana Hotels & Resorts, Les Collectionneurs (Chateaux), and European Hotels Collection.

More flexible conditions to support you

3rd July 2020

We understand that the uncertainty of the current situation with COVID 19 can cause some concern about payment far in advance of travel.

We have relaxed our pre-payment conditions for those making reservations on flexible rates via our reservations team as follows:

2020 bookings:
• Payment: early deposits will not be taken on new bookings and payment will taken 14 days in advance of travel.

2021 bookings

Prepaid reservations in pounds:
• Deposits are not charged on 2021 bookings until 1st December 2020, when only £25 per person will be collected.
• Final balance: for 2021 reservations made before 1st December 2020 we are postponing the 'balance due' date until 14 days prior to arrival

Direct Payment in Euros (Paradors and European Hotel Collection properties):
As always you can choose to make reservations on direct payment basis where the balance is paid on check-in. These reservations simply require a credit card to be provided as a guarantee of payment

We do not charge an amendment fee for changes to reservations.

Please note that payment for any non-refundable rates will be taken at the time of confirmation.

We hope that these adjustments enable you to minimise the financial commitment of your holiday until much later than usual, giving you as much flexibility as we can, whilst enabling us to still issue your travel documents sufficiently far enough before you travel to not add to your stress!


The team at Keytours

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