Official UK Partner to the Paradors, Pousadas, Pestana Hotels & Resorts, Les Collectionneurs (Chateaux), and European Hotels Collection.

Financial Stability Statement

16th March 2020

These are extremely unpleasant times with tragic news, the fear of becoming infected and the loss of well-planned holidays, just as we are emerging from what has been a long and wet winter.

Keytours/Keytel is as busy as any other travel business at the moment dealing with the impact of the Coronavirus crisis, you will have noticed our response time may have slowed but hopefully you know and trust that we are attending to your requirements if you have last-minute holiday plans that are being affected. Our team are working hard to assist you as quickly as possible.

From a financial perspective, travel companies (like several others business sectors) are going to be under pressure from the impact of this crisis with serious demands on cashflow.

Our greatest assets are our staff and we have assured them that their jobs are not at risk, their security is guaranteed for this year and beyond. My family hold significant capital in our company and as such we have more than sufficient cash reserves to see us through the coming months, and we have taken the additional steps of buying an extra 20,000 fully-paid-up shares today as a clear gesture of our confidence in our business and our commitment to be here after this crisis is over. Furthermore, Paradors hold a very large cash deposit of ours, ensuring that your reservations are underwritten by them.

Despite your obvious disappointment in having to adjust your holiday plans, we are very buoyed by the often friendly way in which some of you are going about postponing and, sadly in some cases, cancelling your holidays. And for those of you in the latter category, we hope we can count on your loyalty and goodwill when you come to rebook. We will certainly appreciate your loyal custom and we can guarantee you a warm and cheerful response when you do get back in touch.

From me, I can promise you we will be here to offer you our assistance over the weeks to come and to enjoy helping you to book some more wonderful tailor made holidays. And we wish you good health, great patience and stamina to get through a rather tougher spring than usual!

Gary Drewett (and the Keytours team).

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