Itinerary

Your shopping basket is empty. You will need to add at least one reservation before you can checkout. To do so, please check Parador availability and select a tariff to add to the basket.

If you have arrived at this page by mistake and were expecting a confirmation of booking, please check your emails as the bookings may still have gone through. Alternatively call us on 0207 953 3020. Thank you.

This online reservation system allows you to check availability and to make reservations in real time for any Parador and for any date of the year* in accordance with the conditions established herein.

All rates and "special offers" are subject to the conditions published for each one of them. These are available on our website www.keytel.co.uk. Should you select the rate of an age-related offer that you do not qualify for under the conditions displayed on our site, you will be required to pay the difference between the rate selected and the full rate displayed in the Parador upon arrival at the Parador or Paradors reserved. Keytel International is not responsible for the setting of rates nor for the verification of users’ ages when using age-related offers, and it is the user’s responsibility to select the correct tariff at time of booking. The ages of all guests are verified by each Parador upon arrival.

Reservations

This system allows you to make reservations up to:

• a minimum of 2 days prior to your arrival date for bookings made on direct payment basis (€)
• a minimum of 5 days prior to your arrival date for bookings made on prepayment basis (£)

Reservations may be made for a maximum of 3 rooms of the same type at each Parador at any one time.

*In high season, certain restrictions apply to the board basis or minimum length of stay at some Paradors. Availability will only be displayed for the room types, tariffs and board bases that can be booked for the dates selected. It is possible that availability will not be displayed for some Paradors over the New Year period where special packages apply. You may need to contact us directly for prices and availability in this case.

To use this system you must provide your credit/debit card number to confirm your reservation(s), and your contact details so that we may contact you with any necessary information regarding your reservation(s).

Confirmation of reservations, as provided by the system, remains subject to validation of your credit/debit card information. Should there be any error in the credit card information provided, your reservations will not be confirmed and in the case of reservations prepaid through Keytel International, the system may advise you accordingly. In the case of reservations booked on direct payment basis in euros, the system may not advise you in advance.

Prices are displayed in pounds sterling and/or euros at the "Itinerary", "Your Booking" and "Booking Confirmation" stages and the total cost of the tax (IVA) is included in the prices displayed.

If you have selected to prepay your reservations through Keytel international in pounds, once your credit/debit card details have been authorised, the total cost of the reservations made will be charged to your card and you will be presented with the booking confirmation and vouchers that correspond to each reservation made. Please note that should your card details not be authorised, you will be required to contact us to make payment and your reservations will only be held for 1 working day or until the cancellation deadline outlined below. 
Please note that you are required to print off these vouchers and present each one on arrival at the corresponding Parador.

Payment by credit card (VISA/MASTERCARD) will incur a surcharge of 2%, which is displayed separately. Payment by debit card will not incur a surcharge.

If you have selected to pay your reservations direct to the Parador(s) reserved in euros, no credit card surcharge will apply. Your card will be used as a guarantee of payment for the full cost of the accommodation and board booked, and the cost of the reservations will be charged by the Parador(s) upon arrival. You may still be liable to pay the full cost to the Parador(s) concerned even if you decide to cancel your accommodation later, subject to the cancellation policy below.

Please note that you are recommended to print off these vouchers and present each one on arrival at the corresponding Parador.

Amendments

THIS SYSTEM HAS NO FACILITY FOR AMENDING RESERVATIONS ONLINE.

All amendments to confirmed reservations need to be requested through Keytel International by phone during normal office hours or by email or fax on the contact details below. Keytel International will make the necessary amendments to your booking (subject to availability) and will issue you with your new booking confirmation and new vouchers for the whole itinerary. Any additional payment or refund due as a result of the amendment to your original booking will be charged to / credited to your card, as appropriate.

All amendments are subject to the availability both of the room(s) and of any offer(s) that may apply, and are not subject to any charge up to 3 working days prior to arrival provided that the amendment can be made. Where "special offers" apply, these offers are restricted to a limited allocation of rooms per night, and when a reservation already confirmed on a "special offer" rate is modified, the availability of the new date(s) or room(s) on any "special offer" cannot necessarily be guaranteed. Please be aware that prices vary depending on the dates and Parador selected, so an additional charge (or refund) may apply.

Amendments requested within 3 working days prior to arrival may incur a cancellation charge which normally corresponds to the cost of the first night booked and this will be made clear in any communication with Keytel at the time of making the amendment or any subsequent communication on this matter.

Cancellations

CANCELLATIONS TO CONFIRMED BOOKINGS CANNOT BE MADE ONLINE AND MUST BE ADVISED TO KEYTEL INTERNATIONAL.

'Prepaid' reservations in sterling:

All cancellations must be advised in writing by email or fax to the contact details below.

All claims for a refund in respect of a cancelled booking must include the reference number on your booking confirmation, details of the bookings to be cancelled and all corresponding vouchers.

For cancellations advised 3 working days or more in advance of the first arrival date, all payments made will be refunded to your credit/debit card, less any credit card surcharge that applies. The credit card surcharge is non-refundable. In the case of a reservation cancelled within 3 working days of the arrival date, the cost of the first night's stay will not be refunded.

Please note that if you are cancelling a reservation within 3 working days of the arrival date and are advising us outside of our office hours, you are required to immediately cancel your reservation(s) directly with the Parador(s) concerned, to obtain their cancellation reference and then notify us of this cancellation reference in order to apply for the appropriate refund. Any such application for a refund will require this cancellation reference.

'Direct Payment' reservations in euros:

Reservations booked on direct payment basis can be cancelled without charge up to 10am, 48 hours prior to arrival, either by telephone to Keytel International during office hours or direct to the Parador(s) booked. However Keytel International must be advised at the earliest opportunity to ensure that cancellation charges are avoided whenever possible, and it is your responsibility to ensure that any cancellation sent by email is actioned prior to the cancellation deadline and that you obtain a cancellation reference as proof of cancellation.

Any credit card surcharge is not refundable.

In the case of a 'no-show', no refund whatsoever will be made.

We strongly recommend that you obtain adequate insurance cover against enforced cancellation.

Office Hours:
Monday to Friday: 9:30 AM to 5:30 PM (excluding UK bank holidays)

Contact Details
Address: Keytel International, The Foundry, 154-156 Blackfriars Road, London SE1 8EN
Telephone: 020 7953 3020
Fax: 020 7953 3025
Email: paradors@keytel.co.uk

Data security

If you have selected to prepay your reservations through Keytel international in pounds, your payment will be handled by our payment partner Sagepay who will process your credit or debit card information over a secure, encrypted connection for maximum protection. For further details on Sagepay, please visit www.sagepay.com
All of your data will be treated as strictly confidential and will not be passed on to any other third parties.
Keytel International does not store your credit/debit card data at any stage in the process. All data is collected by Sagepay’s secure pages.

If you have selected to pay your reservations direct to the Parador(s) reserved in euros, your credit or debit card details will be passed to the Parador(s) reserved via the Parador reservation system and no payment will be taken by Keytel International at any time.

Privacy

We do not underestimate the need to keep your personal data secure and confidential. We only require the minimum information necessary to make a hotel reservation for you and to collect credit or debit card details either for direct payment to a Parador or prepayment through Keytel International. We will never approach you for additional information by email or telephone unless required in the process of making your reservation or charging your card. Keytel International does not share your data with third parties.

General

Proceeding with any transaction constitutes full acceptance of the stated terms and conditions.

You must be at least 18 years of age to perform any transaction.

Keytel International reserves the right to hold the user accountable for any wrongful use of this system or for non-compliance with the stated terms and conditions.

Keytel International is the owner of the copyright of the material contained on this website. Access to this material in no way implies any license whatsoever for its reproduction and/or distribution, which is prohibited without express written consent from Keytel International.

For any dispute that may arise, the parties, expressly waiving their privilege, submit themselves to the jurisdiction of English law.

Keytel International takes no responsibility for interruptions, unavailability or any other type of error experienced during the operation of this system due to problems that may occur with any telecommunications or accessory services not connected with this company but required for the operation of the same.

The present on-line reservation system shall be considered to be undergoing testing for a period of 12 months, and thus Keytel International reserves the right to make any changes it may see fit, including interruption or withdrawal of the same, during the previously stated period.

All information provided by Keytel International is given in good faith and reflects our understanding of the information provided to us by our principals, for whom we act as agents. While we may be liable to you if we have been negligent, if we have misrepresented important information or have been in breach of any other relevant law, we have no contractual liability to you in respect of our principals’ products and/or operational activities.